Cancellation & Refunds

Cancelling your subscription

You can cancel any time from the Plan page in your account, or by writing to support@packtender.com. When you cancel, your plan stays active until the end of the current billing period and does not renew after that.

Refund eligibility

Whether a refund applies depends on when you ask:

• a full refund if you cancel within 7 days of your first payment and have not heavily used the service.
• renewals are non-refundable once the new billing period begins.
• Amounts already consumed for metered usage (such as AI document generation) are non-refundable.

What is non-refundable

partial (unused) months on a cancelled plan, and any usage beyond a plan's fair-use limits.

How to request a refund

Write to support@packtender.com with your registered phone number and the payment you want refunded. We confirm eligibility and, where due, process the refund within 7 business days to your original payment method.

Payment processor

Refunds are returned through Razorpay to the method you paid with. The time it takes to appear in your account depends on your bank or card provider.

Contact

Questions about cancellation or refunds? Write to support@packtender.com or call 9235772033 (Monday–Saturday, 10am–6pm IST).